Front Office Assistant

JOB DESCRIPTION:

The front office assistant is responsible for providing excellent service while assisting customers, swim instructors, and management with day-to-day business operations.

Examples of Duties (including but not limited to):

• Greet customers in a welcoming, friendly manner upon arrival
• Answer multi-line phone and return messages with professionalism
• Provide accurate and detailed information to prospective customers about our lessons, pricing, etc.
• Register swimmers for lessons
• Manage daily scheduling of instructors
• Collect payments via cash, check, and credit card transactions
• Control office supply inventory
• Other duties as required

JOB REQUIREMENTS:

• Ability to display a professional, friendly, courteous, respectful, and highly-motivated workplace attitude
• Ability to maintain a high level of accuracy
• Ability to display excellent written and verbal communication skills
• Ability to effectively manage time
• Ability to routinely follow written and verbal instructions, as well as work independently
• Ability to display attention to detail and organization skills
• Ability to perform basic mathematical calculations
• Ability to perform in a fast-paced work environment and multi-task

EXPERIENCE AND EDUCATION:

• High school diploma or equivalent (required)
• Previous office reception/general office support experience (desirable, not required)
• Previous customer service experience (desirable, not required)
• Proficiency with Microsoft Office, particularly Excel and Word (required)
• Experience teaching swim lessons or working in a swim environment (desirable, not required)
• CPR and First Aid certification (required, must be obtained within 60 days of hire)

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:

Sea Otter Swim Lessons is an equal opportunity employer. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, religion, color, national origin, sex, sexual orientation, age, or disability, except when a bona fide occupational qualification exists.