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Front Office Assistant



The front office assistant is responsible for providing excellent service while assisting customers, swim instructors, and management with day-to-day business operations.

Examples of Duties (including but not limited to):

  • Greet customers in a welcoming, friendly manner upon arrival
  • Answer multi-line phone and return messages with professionalism
  • Provide accurate and detailed information to prospective customers about our lessons, pricing, etc.
  • Register swimmers for lessons
  • Manage daily scheduling of instructors
  • Collect payments via cash, check, and credit card transactions
  • Copy, file, fax, and email
  • Control office supply inventory
  • Light cleaning duties
  • Other duties as required


  • Ability to display a professional, friendly, courteous, respectful, and highly-motivated workplace attitude
  • Ability to maintain a high level of accuracy
  • Ability to display excellent written and verbal communication skills
  • Ability to effectively manage time
  • Ability to routinely follow written and verbal instructions, as well as work independently
  • Ability to display attention to detail and organization skills
  • Ability to perform basic mathematical calculations
  • Ability to perform in a fast-paced work environment and multi-task


  • High school diploma or equivalent (required)
  • Previous office reception/general office support experience (desirable, not required)
  • Previous customer service experience (desirable, not required)
  • Proficiency with Microsoft Office, particularly Excel and Word (required)
  • Experience teaching swim lessons or working in a swim environment (desirable, not required)
  • CPR and First Aid certification (required, must be obtained within 60 days of hire)


  • Work is generally carried out in an office setting with occasional visits to the pool deck
  • Frequently sit at a desk for long periods of time
  • Frequently twist to reach office equipment and perform simple grasping and fine manipulation to write and use keyboard
  • Frequently sit, stand, walk, reach, stoop, kneel, and crouch
  • Frequently push, pull, grasp, and carry
  • Occasionally walk on wet outdoor cement, which may be slippery
  • Occasionally lift up to 50 pounds


Sea Otter Swim Lessons is an equal opportunity employer. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, religion, color, national origin, sex, sexual orientation, age, or disability, except when a bona fide occupational qualification exists.

Location and Hours

  • Monday: 2:00 pm to 8:00 pm
  • Tuesday–Friday: 9:00 am to 8:00 pm
  • Saturday: 9:00 am to 2:00 pm
  • Closed Sunday
2015/2016 Closure Dates
  • November 23–28 2015
  • December 21, 2015–January 2, 2016