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Policies

Please take a moment to read through this information as we strive to maintain a fun and successful learning environment.

Billing

Payment will be withdrawn on the first of each month for the upcoming month’s lessons. Upon registering, each family must provide a credit or debit card for recurring monthly payments.

If you wish to pay by cash or check, payment must be received by the 25th of the previous month. (For example, payment for May’s lessons need to be paid by April 25th if paying with cash or check, otherwise the card on file will be ran on the first). Any changes to credit card information must also be provided by the 25th of the month.

There will be a $20 fee for rejected credit cards, returned checks, and late payments.

Withdrawing from lessons

Lessons are ongoing once you are booked. We require 30-days’ notice to end lessons. To end lessons, fill out this form

Supervision

Children must have an adult onsite during their entire lesson. Please do not leave children unsupervised.

Missed Lesson

If you miss a lesson, you will receive passes to Family Swim, including passes for your immediate family and two guests. Make-up lessons are not available. Family swim passes do not expire and there is no limit to the amount of family swims you can receive. Please notify the office if your swimmer will be absent from a lesson.

Semi-Private Lessons

In the event that only one student is scheduled for a semi-private, the instructor will teach a 20-minute private for the price of a semi-private.

Tardy

If you are late to lessons, the instructor will teach for the remainder of the assigned lesson time. Lessons will not be extended to accommodate late arrivals. Please notify the office if you are running late.

Parking

Please park in the main lot. The back and church lots are not available for Sea Otter use. If you have family or friends who would like to watch your child’s lesson, please carpool.

Diaper Policy

Children younger than three years old: Must wear two diapers, one disposable swim diaper and one non-disposable swim diaper (even if potty trained).

Three to four years old: Fully potty-trained swimmers must wear a non-disposable swim diaper. If your swimmer is not fully potty trained, regardless of age, they must wear a disposable swim diaper and a non-disposable swim diaper.

Our swim diapers may be purchased year round in our office and seasonally at local retailers.

If you have any doubt, please have your child wear an approved diaper.

Pets

No pets are allowed on the premise, with the exception of service animals.

Closure

An in-house credit will be put on your account in the event that Sea Otter needs to close the pool. This credit can be applied toward future lessons. In the event that the teacher is ill or unable to teach lessons, a substitute teacher will be provided.

Other Parent Information